Refunds
This page will carry a real effective date when Pista launches.
The core promise is simple: if we're late, you get your money back. Here's exactly how that works.
Late delivery
If your review isn't delivered by the promised day, 3 days after your footage finishes uploading, you're refunded automatically. You don't need to ask.
Unusable footage
If the footage you send can't be reviewed (wrong angle, too short, unreadable), we'll tell you before your coach starts work and before the clock counts against us, and help you understand what to reshoot. If we've already told you it's unusable, that order doesn't count toward the turnaround guarantee.
Changed your mind
If you haven't uploaded footage yet, you can cancel for a full refund. Once your coach has started your review, we can no longer offer a change-of-mind refund, but the late-delivery guarantee still applies.
How refunds are paid
Refunds go back to your original payment method through our payment provider, and typically appear within a few business days.